In this area

Analytics

Aggregated tenant metrics.

Get organization analytics

get/v1/public/analytics

Returns aggregated stats (totals, by-channel, by-status), recent activity, and a daily conversation count series for the requested window. Use this from MCP/external agents to answer questions like "how was last week" or "what channel is busiest".

Parameters

statusOPEN | PENDING | RESOLVED | CLOSEDoptional· query
channelWEB_CHAT | WHATSAPP | EMAIL | INSTAGRAM | MESSENGER | TELEGRAM | APIoptional· query
tostringoptional· query: ISO datetime, exclusive
fromstringoptional· query: ISO datetime, inclusive
periodtoday | 7d | 30d | 90d | mtd | qtd | ytdoptional· query: Preset window. Mutually exclusive with from/to. Default: 30d.

Field	In	Type	Description
`status`optional	query	OPEN \| PENDING \| RESOLVED \| CLOSED
`channel`optional	query	WEB_CHAT \| WHATSAPP \| EMAIL \| INSTAGRAM \| MESSENGER \| TELEGRAM \| API
`to`optional	query	string	ISO datetime, exclusive
`from`optional	query	string	ISO datetime, inclusive
`period`optional	query	today \| 7d \| 30d \| 90d \| mtd \| qtd \| ytd	Preset window. Mutually exclusive with `from`/`to`. Default: 30d.

Responses

200

Examples

bash

curl -X GET "https://api.cognizy.ai/api/v1/public/analytics" \
  -H "Authorization: Bearer $COGNIZY_API_KEY"

Full reference