AI Agents
Lesson 10 of 18 · Day 2 · Knowledge base and testingReading1 min
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Day 1 · Teach your business and connect WhatsApp
Day 2 · Knowledge base and testing
Day 3 · AI rules and team
Days 4 to 7 · Sales, content, and review
You can have one agent for each role (support, sales, post-sales), each with its own knowledge base and tone. The number of agents depends on your plan.
Where to find it in Cognizy
You can have one agent for each role (support, sales, post-sales), each with its own knowledge base and tone. The number of agents depends on your plan.
- Step 1:
Create or adjust the agent
with name, role, tone of voice, and the knowledge bases it consults.
- Step 2:
Define what it can do
schedule, open a ticket, send media, hand off to the team.
- Step 3:
Test in Test agents
Talk like a customer and see where each response came from before going live.
- Step 4:
Choose the default agent
for each channel in .
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