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What Cognizy is, your first hour, and how to get the most out of it.
Start here· 13 articles · 18 min of reading in total
Meet Cognizy
Cognizy is an AI team that serves, sells, and promotes your business, working from the same contacts, the same funnel, and the same memory. You teach it once, approve what matters, and the AI takes care of the repetitive work.
- The AI teamsReplies in seconds, anytime, on WhatsApp, Instagram, Messenger, email, website chat, and Telegram.1 min read
- Three ideas that apply to the whole productWhoever commented on Instagram is the same contact in the pipeline, email, and report. No one has to copy anything from one tool to another.1 min read
- How the menu is organizedThe side menu has three sections. It only shows what your plan, enabled modules, and your role on the team allow you to see.1 min read
The first hour
In about five minutes, the initial setup gets an agent ready to test. In the first hour, you can have WhatsApp connected, the business taught to the AI, and the team invited.
- Create an accountGo to cognizy.ai and create an account with email, Google, or Apple. The free account starts with 300 bonus credits, no credit card required.1 min read
- How to create your Cognizy accountCreate your free Cognizy account with name, company, email, and password, and confirm your email with the 6-digit code.2 min read
- Complete the initial setupThe setup assistant has eight short steps. Everything can be changed later.1 min read
- How to set up the company in the initial assistantIn the initial assistant, tell it about the company, let the AI configure customer service, choose the priority, and test your agent.3 min read
- The first week roadmapFollow this order. Each item depends on the previous one for the AI to work well.1 min read
- How to confirm your phone number and get the bonus creditsIn the initial setup, confirm your phone number with a code sent through WhatsApp and get 300 AI credits for the test and the first week.2 min read
- How to connect WhatsApp and invite your team in the initial setup wizardIn the last steps of the initial setup wizard, connect the company's WhatsApp using the QR Code and invite the people who will work with you.2 min read
To have the best experience
What separates the companies that get a lot out of Cognizy from those that get little out of it is almost never technical. It’s routine.
- Ten golden rulesRun Build with AI, review the brand, and upload prices, policies, and FAQs before letting the AI loose on customers.1 min read
- The week's routineOpen Home and resolve "Needs you"1 min read
- Costly mistakesTurning AI on automatic without a knowledge base: It will hand almost everything off to the team or respond generically.1 min read