How to confirm your phone number and get the bonus credits
In the initial setup, confirm your phone number with a code sent through WhatsApp and get 300 AI credits for the test and the first week.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
In the middle of the initial setup, Cognizy asks you to confirm your phone number. It sends a 6-digit code through WhatsApp and, once confirmed, 300 AI credits are added. These credits pay for the assistant test and the first few days of use.
Where to find it in Cognizy
Before you start
- This step appears for the account owner during the initial setup while the bonus is available.
- Have a phone handy with WhatsApp working and internet access.
- The bonus is limited to one per person, phone number, and CNPJ. A phone number with or without the extra 9 counts as the same one.
- It takes 2 minutes. The code is valid for 10 minutes.
Step by step
- Step 1:
In the step Confirm your phone number, enter the number in Phone number with WhatsApp, including the area code.
- Step 2:
Click Send the code.
- Step 3:
Open WhatsApp on your phone. In a few moments, a message from Cognizy with the 6-digit code will arrive.
- Step 4:
Back in the setup, enter the 6 digits in 6-digit code and click Confirm. If you entered the wrong phone number, click Change the number.
- Step 5:
Cognizy lets you know that 300 credits were added to the account, and the setup moves on to the test. If you don’t want to confirm now, click Skip for now: the bonus will keep waiting in Settings › Plan and usage › AI Credits.
How to know it worked
You’ll see a message saying that 300 credits were added to your account, and the setup moves on to the test. After that, the balance appears in Settings › Plan and usage › AI Credits.
If something goes wrong
The code didn’t arrive.
Check that the number is correct and that the phone has WhatsApp with internet access. Wait a minute. If it doesn’t arrive, click Change the number, check it, and request the code again.
The message This phone number already received the bonus appears.
The bonus is limited to one per person, phone number, and CNPJ. Click Use another phone number, or Continue without the bonus: during the test, you can buy a credit package with Pix or skip the test.
A message appears saying that WhatsApp confirmation is unavailable.
Continue with the setup. The bonus will keep waiting in Settings › Plan and usage › AI Credits, and you can confirm later.
The code was rejected.
Check the 6 digits. The code is valid for 10 minutes: if that time has passed, request another one and always use the most recent one.
Next step
Run the assistant test and then connect the company’s WhatsApp and invite the team.
Sign in with your Cognizy account to save your progress.
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