How to approve or reject AI actions
See what AI agents want to do and decide whether each action can go ahead or not.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Some actions AI agents can’t do on their own: they ask and wait for someone to approve. These requests stay in a queue. While no one decides, nothing happens, and the request expires after a few days.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can approve.
- You need to have an active AI agent.
Step by step
- Step 1:
In the menu, open and click the tab AI Actions.
- Step 2:
Under Pending approvals, each row is a request: it shows who requested it, how long ago, and when it expires. Click the row to see the details.
- Step 3:
The Action details window shows exactly what the AI wants to do. Here, the agent wants to create a task: check the title, date, and description.
- Step 4:
Click Approve for the action to happen, or Reject to block it. When rejecting, you can write the reason. An approved action runs right away and can’t be undone.
How to know it worked
The request leaves the queue. To see what has already been decided, change the filter from Pending to All.
If something goes wrong
The request disappeared before I decided.
Each request has a deadline. If no one decides, it expires and the action is not carried out. The agent can ask again.
Next step
Set what the AI can do without asking for approval.
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