How to turn on alerts on your phone or in the browser
Turn on push notifications to receive Cognizy alerts on this device, even with the tab closed, and choose what you want to be notified about.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
With push notifications turned on, the device alerts you when a customer message arrives, when a conversation becomes yours, or when something is waiting for your approval, even with Cognizy closed. The toggle applies to each device; what to notify applies to all your devices.
Where to find it in Cognizy
Before you start
- Do this on each device where you want to receive alerts: computer, phone, tablet.
- On iPhone, alerts only work with Cognizy installed on the Home Screen (Share › Add to Home Screen).
- The browser will ask for permission to show notifications.
Step by step
- Step 1:
Click your name at the bottom of the menu and open Profile. In Push notifications, the toggle appears as Disabled on this device.
- Step 2:
Turn on the toggle. The browser asks whether Cognizy can show notifications: choose allow.
- Step 3:
The toggle now shows Enabled on this device. From here on, this device receives alerts even with the tab closed.
- Step 4:
In What to notify, turn off the types of alerts you do not want to receive. This choice applies to all your devices in this company; the Cognizy bell still shows everything.
How to know it worked
The toggle shows Enabled on this device. Ask someone to send a test message to the company with Cognizy closed: the alert appears on the device.
If it does not work
Notification permission blocked by the browser appears.
Permission was denied before. Click the lock next to the site address, allow notifications, reload the page, and turn the toggle on again.
It says this browser does not receive push notifications.
Use an up-to-date Chrome, Edge, Firefox, or Safari. On iPhone, install Cognizy on the Home Screen first.
I turned it on and the alerts do not arrive.
Check that browser notifications are allowed in the device settings, that Do Not Disturb mode is turned off, and that the alert type is turned on in What to notify.
I get them on the computer, but not on the phone.
The toggle is per device. Open Profile on your phone and turn it on there too.
Next step
View and mark notifications as read in the bell at the top.
Sign in with your Cognizy account to save your progress.
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