How to view schedule results, no-shows, and staff performance
Track schedule appointments, completions, revenue, cancellations, and no-shows by day, by staff member, and by service.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Results › Schedule shows how the schedule performed during the period: total appointments, completed, revenue, confirmed, canceled, and no-shows, along with the no-show rate. It also compares confirmations and no-shows before and after reminders.
Where to find it in Cognizy
Before you start
- Have the schedule set up with appointments.
Step by step
- Step 1:
Open and choose the period: Today, 7 days, Month or Custom.
- Step 2:
The metrics show Total, Completed, Revenue, Completion rate, Confirmed, Canceled, No-show and No-show rate.
- Step 3:
Further down, Appointments by day and the breakdowns By staff member and By service show who and what has the most appointments, cancellations, or no-shows.
- Step 4:
In Attendance and confirmation, choose the Cutoff date (for example, when you turned on reminders with reply confirmation) to compare no-shows and confirmations before and after.
How to know it worked
You can see how the schedule performed during the period and who misses or cancels the most. Use this to adjust reminders, time slots, and automatic confirmation.
If it doesn’t work
The numbers are all zero.
The Today period shows only that day's time slots. Choose 7 days or Month.
Next step
Turn on reply confirmation in schedule reminders.
Sign in with your Cognizy account to save your progress.
Sign in