How to create an internal team event
Add team meetings and appointments to the same calendar as customer bookings, so no one gets booked on top of them.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
An internal event is an appointment that isn’t with a customer: a team meeting, training, maintenance. It blocks the time of everyone involved, and the calendar won’t offer that time to customers.
Where to find it in Cognizy
Before you start
- People need to be on the team to be invited.
Step by step
- Step 1:
Open and click Internal booking.
- Step 2:
Enter the Title and choose the Date, the Start and the End. In Location, enter the room or the call link.
- Step 3:
In Participants, click who should be there. With Private event turned on, people who aren’t participating only see that the time is busy. Repeat is for something that happens every week or every month.
- Step 4:
Click Create event.
How to know it worked
The event appears on the calendars of everyone participating, and the calendar stops offering that time to customers.
If it doesn’t work
The system warned about a scheduling conflict.
One of the participants already has an appointment at that time. Choose another time or remove the person from the event.
Next step
See the whole team’s calendar in the Team calendar tab.
Sign in with your Cognizy account to save your progress.
Sign in