How to set working hours, time off, and holidays
Set which days and times each professional is available and block time off and holidays. The calendar only offers time slots within that schedule.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The calendar only offers time slots within each professional's working hours. Time off blocks a person's day, and holidays block the whole company's day. This applies to the AI, the booking page, and anyone booking manually.
Where to find it in Cognizy
Before you start
- First, register the professionals.
- Only the owner and administrators can change working hours, time off, and holidays.
Step by step
- Step 1:
Open and click the Working hours tab.
- Step 2:
On the professional's row, click Actions and then Edit hours.
- Step 3:
For each day of the week, enter the start and end times. Add hours creates a second time period on the same day, for a lunch break. Check Time off on the days when the person is unavailable and click Save hours.
- Step 4:
To block a person's day, open the Time off tab, choose the professional, and click Add time off.
- Step 5:
Choose the Date, enter the Reason and click Create.
- Step 6:
To block a day for the whole company, open the Holidays tab and click Add holiday. Import CSV brings in several at once.
- Step 7:
Enter the Holiday name, choose the Date and click Create.
How to know it worked
The time off and holiday appear in the lists, and on those days the calendar does not offer any time slots.
If it doesn't work
The calendar keeps offering time slots on a day marked as time off.
Check that the time off was created for the correct professional. Appointments that already existed on that day are not canceled: reschedule them one by one.
Next step
Create a booking page so customers can schedule on their own.
Sign in with your Cognizy account to save your progress.
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