How to turn on automatic confirmation and no-show
Turn on confirmation by reply in the WhatsApp reminder and automatic marking for no-shows.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
With confirmation by reply, the reminder sent 24 hours in advance asks the customer to reply with a number, and the reply automatically confirms, reschedules, or cancels the appointment. With automatic no-show, anyone who didn’t show up is marked without anyone needing to remember.
Where to find it in Cognizy
Before you start
- You need to have a WhatsApp connected: that’s how the reminder is sent and the reply comes in.
- Only the owner and administrators can change the calendar settings.
Step by step
- Step 1:
In , click the Confirmation and no-show tab.
- Step 2:
Turn on the Confirmation by reply switch. The 24-hour reminder will start asking the customer to reply.
- Step 3:
This is what the customer receives: the reminder ends by asking them to reply 1, 2, or 3. The reply confirms, opens rescheduling, or cancels the appointment, without the team needing to do anything.
- Step 4:
Also turn on the Automatic no-show switch. Anyone who didn’t check in or didn’t have the appointment completed after the scheduled time ends will be marked as No-show.
How to know it worked
Both switches stay on and the change is saved right away. In the next 24-hour reminder, the customer receives the reply prompt, and the calendar starts showing on its own who confirmed and who didn’t show up.
If something goes wrong
The customer replied, but the appointment didn’t change.
The reply must be only the number (1, 2, or 3), in the same conversation where the reminder arrived. Also check that the company’s WhatsApp is connected.
The reminder wasn’t sent.
The reminder is sent 24 hours in advance through the connected WhatsApp. Appointments scheduled less than 24 hours ahead do not receive this reminder.
A customer who showed up was marked as No-show.
Check-in wasn’t done or the appointment wasn’t completed. Open the appointment and correct the status; to avoid this, mark attendance when the customer arrives.
Next step
Turn on the waitlist, in the same tab, to offer any time slots that open up.
Sign in with your Cognizy account to save your progress.
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