Conversation flows (menu)
If you chose "AI with menu" or "Menu only", build the flow in Company › Automations › Conversation flows: business hours, options menu, and destination departm…
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
If you chose "AI with menu" or "Menu only", build the flow in : business hours, options menu, and destination department. A format that works well: menu during business hours and AI after hours.
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Where to find it in Cognizy