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WhatsApp, Instagram, Messenger, email, website chat, and Telegram on a single screen. In each conversation, you have the customer's history across all channels, tags…
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
WhatsApp, Instagram, Messenger, email, website chat, and Telegram on a single screen. In each conversation, you have the customer's history across all channels, tags, internal notes, custom fields, and the summary generated by AI. When AI doesn't reply on its own, it writes the suggestion and the person sends, edits, or discards it.
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Where to find it in Cognizy