How to restore a previous prompt version
If a change to the agent's instructions made the responses worse, go back to a previous prompt version in two clicks.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Every time you save an agent's prompt, Cognizy keeps the previous version. That way, you can test a new instruction without worry: if the responses get worse, you can compare versions and go back to the one that worked.
Where to find it in Cognizy
Before you start
- Only the owner and admins can edit agents.
- Version history only exists after the prompt has been saved more than once.
Step by step
- Step 1:
Open and click the agent.
- Step 2:
Click the Prompt Versions tab. The number next to it shows how many versions are saved.
- Step 3:
The version marked as Active is the one currently responding to customers. In each version, View changes shows what changed in the text.
- Step 4:
On the version you want back, click Restore. It becomes the active one, and the one that was live stays saved in the history.
How to know it worked
The restored version appears as Active, and the agent's next responses will follow those instructions.
If it doesn't work
I restored it, but the responses are still bad.
The issue might be in the knowledge base, not the prompt. Test the search in the Playground to see what the agent is finding.
Next step
Test the agent in the Playground after changing the prompt.
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