How to create saved replies with a shortcut
Save the texts your team repeats most and call up each one with a shortcut when replying.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Saved replies are saved texts for the usual questions: hours, address, payment methods. Each one has a short shortcut, and the team replies in seconds, always with the same text.
Where to find it in Cognizy
Before you start
- Only the owner and admins can create saved replies. The whole team can use them.
Step by step
- Step 1:
Open and click New reply.
- Step 2:
Give it a Title so you can find the reply later and enter the shortcut, a short word with no spaces. If you want, add a Category.
- Step 3:
In Body, write the text the customer will receive.
- Step 4:
Click Create reply.
- Step 5:
The reply is added to the list, with the shortcut next to the title.
How to know it worked
The reply appears in the list and becomes available to the whole team in conversations.
If it doesn’t work
The shortcut was not accepted.
Use only lowercase letters and numbers, with no spaces or accents, and a shortcut that does not already exist.
Next step
Use the saved reply inside a conversation.
Sign in with your Cognizy account to save your progress.
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