How to add a ready-made or greeting audio message for the AI to send
Record or upload an audio message in your own voice for WhatsApp to send automatically: in the greeting, by keyword, or when the team chooses.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Ready-made audio messages make support feel more personal: the greeting in the studio owner's voice, the explanation of plans, the address. Each audio message has a trigger: Greeting (at the start of the conversation), Keyword, or Manual.
Where to find it in Cognizy
Before you start
- Lab feature: if it doesn’t appear in Settings, turn it on in Settings › Lab, or open it through the link.
- Have the audio recorded or use your computer’s microphone.
Step by step
- Step 1:
Open Voice and audio and click New audio.
- Step 2:
Give it a Name and choose the Trigger type: Greeting sends the audio at the start of conversations; Keyword sends it when the customer types the word; Manual leaves it for the team to send.
- Step 3:
In Audio file, click Upload file to choose an audio file from your computer, or Record audio to record it right away. Click Create audio.
How to know it worked
The audio appears in the list. With the Greeting trigger, it plays at the start of new WhatsApp conversations.
If it doesn’t work
The audio didn’t play in the greeting.
Check that the trigger is Greeting and that the conversation is new.
Next step
Review the AI greeting in the agent.
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