How to activate, deactivate, or delete a flow
Turn on a chatbot flow when it’s ready, pause it without losing the design, or delete it for good.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
A chatbot flow only responds to customers when it’s active. While you build or review it, keep it paused: the design stays saved and no one receives an incomplete message.
Where to find it in Cognizy
Before you start
- Have at least one flow created.
- Only the owner and administrators can turn on, pause, or delete flows.
Step by step
- Step 1:
In the menu, open . Each row is a flow, with its name, size, and the channels where it responds.
- Step 2:
To turn on the flow, use the Activate flow, in its row. To pause it, turn off the same switch: the design stays saved.
- Step 3:
In the status filter, choose Active or Paused to see only the flows in each status.
- Step 4:
To delete a flow you no longer need, click Delete. This can’t be undone: if you’re unsure, just pause it.
How to know it worked
The active flow starts responding on its channels. The paused flow stays in the list without responding to anyone.
If something goes wrong
I activated the flow and the AI is still responding instead of it.
Check in Settings › AI who responds first: in AI responds, flows are not used. Choose Flows + AI or Flows only.
Next step
Choose which channels and numbers the flow responds on.
Sign in with your Cognizy account to save your progress.
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