How to configure what the AI learns
Choose whether the AI reads the images and documents customers send, including in conversations handled by people.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Besides what you add, the AI can use what happens in conversations. In What the AI learns you decide what it reads: photos, screenshots, Pix receipts, and PDFs that customers send.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can change AI settings.
Step by step
- Step 1:
Open and scroll to What the AI learns.
- Step 2:
With Read images and documents turned on, the AI reads photos, screenshots, Pix receipts, and PDFs before replying. When turned off, it replies using only the message text.
- Step 3:
Also in conversations with human support reads them even when a person is handling the conversation, so the agent can see what was received. When turned off, files from those conversations are not sent to the AI provider.
How to know it worked
The toggles stay as you set them, and the change applies to the next messages with files.
If something goes wrong
The AI didn’t understand a receipt sent by the customer.
Check that Read images and documents is turned on. An image that is too dark or cropped may not be read: ask the customer to send it again.
Next step
Set a monthly limit for AI credits.
Sign in with your Cognizy account to save your progress.
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