How to activate, edit, or delete conversation rules
Pause a rule without deleting it, change what it does, or delete it permanently from the conversation rules list.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Rules change along with your operation: the person who handled conversations went on vacation, the follow-up message got outdated. Instead of deleting and creating it again, you can pause, edit, or delete the rule from the list.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can change the rules.
Step by step
- Step 1:
Open . Each row shows the trigger, the name, and how many conditions and actions the rule has.
- Step 2:
To pause a rule without deleting it, click Active, in its row. Click again when you want it to apply again.
- Step 3:
In the status filter above the list, choose Active or Paused to see only the rules in each status.
- Step 4:
To change or delete the rule, click Actions, in its row.
- Step 5:
Edit opens the same window as creation, with everything filled in. Delete permanently deletes the rule.
How to know it worked
The paused rule appears as paused and stops acting. The deleted rule disappears from the list.
If something goes wrong
I deleted a rule and want it back.
Deletion cannot be undone. Create the rule again. If you're unsure, it's better to pause it.
Next step
Create a chatbot flow so the customer can choose the topic from a menu.
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