How to connect Facebook Messenger
Connect your Facebook Page to receive and reply, within Cognizy, to the messages customers send via Messenger.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
With the Page connected, Messenger messages arrive in Serve › Conversations, alongside your other channels. Authorization happens in Meta's own window, using the profile of the Page's administrator.
Where to find it in Cognizy
Before you start
- Only the owner and admins can connect channels.
- You need to log in with a Facebook profile that has full control of the business Page.
- Have your Facebook login and password ready. You'll enter them in Meta's window, not in Cognizy.
- Takes about 3 minutes.
Step by step
- Step 1:
At the bottom of the menu, click Settings.
- Step 2:
In Channels, click Instagram and Messenger.
- Step 3:
In Connect with 1 click, click Connect with Facebook. Cognizy takes you to Meta's window.
- Step 4:
In Meta's window, log in with the profile that administers the Page, select the Pages Cognizy can use, review the permissions, and complete the process.
- Step 5:
You'll return to Cognizy and the Page will appear in Messenger with the Active badge. If the Page has a linked Instagram account and you selected it in the window, it will also appear under Instagram.
How to know it worked
The Page appears in the Messenger section with the Active badge. Ask someone to send a message to the Page: it will show up in Serve › Conversations within a few seconds.
If something goes wrong
The Page doesn't appear in Meta's window.
The profile you used doesn't administer this Page. Log in with the profile that has full control, or ask the administrator to grant you access.
It connected, but messages aren't arriving.
Click Connect with Facebook again and check whether the Page is selected and all permissions are turned on. Also check if the channel shows as Active.
"Channel limit reached" appears.
Your plan has a maximum number of channels. Remove a channel you're not using or upgrade your plan in Settings › Plan and usage.
"Failed to connect via Meta" appears.
Authorization was canceled in Meta. Click Connect with Facebook again and go all the way to the end of the window.
Next step
Set the department that receives conversations from this channel, right in the channel's card.
Sign in with your Cognizy account to save your progress.
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