How to install the chat on your website
Copy the Cognizy chat code and paste it into your site so visitors can chat with the AI and your team.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The website chat is a floating button that opens a conversation with your company. For it to appear, just paste a short code into your site, once. Conversations arrive in Serve › Conversations, alongside your other channels.
Where to find it in Cognizy
Before you start
- You need access to edit your website's code, or someone who manages it (send the code to that person).
- Only the owner and admins can open the chat settings.
- Get your colors and texts ready in the Appearance tab before installing.
- Takes about 5 minutes.
Step by step
- Step 1:
At the bottom of the menu, click Settings.
- Step 2:
In Channels, click Website Chat.
- Step 3:
Click the Installation tab.
- Step 4:
Click Public website (anonymous visitors) to open the installation code.
- Step 5:
Click Copy to copy the code.
- Step 6:
In your website's editor, open the code area and paste the code right before the closing body tag, once. Save and publish.
- Step 7:
Before publishing, you can see the chat working: in Test the widget, click Open in new tab.
How to know it worked
Open your website: the chat button appears in the corner of the screen. Send a test message and watch the conversation arrive in Serve › Conversations.
If something goes wrong
The chat button doesn't appear on the site.
Check that the whole code was pasted, right before the closing body tag, and that the site was published afterward. Open the site in an incognito window to avoid the browser cache.
The chat appears twice.
The code was pasted more than once. Leave only one copy.
I use WordPress and don't know where to paste it.
Use a custom code plugin or the theme editor, in the footer section. The Installation tab has tips for WordPress and for React or Next.js sites.
I changed the button's corner and the site didn't change.
After changing the corner in the Appearance tab, copy the code again from the Installation tab and replace the old one on your site.
Next step
If your site has login, identify users in the chat through the Advanced Integration.
Sign in with your Cognizy account to save your progress.
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