How to open the comment automations for a connected Instagram account
From the connected Instagram card, the Manage button takes you straight to the automations that reply to comments with a direct message.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Each connected Instagram account can have automations that reply to post comments with a direct message. The channel card has a shortcut to the screen for these automations, already open on the right account.
Where to find it in Cognizy
Before you start
- Instagram needs to be connected in Settings › Channels › Instagram and Messenger.
- Only the owner and admins can open the channel settings.
Step by step
- Step 1:
In the footer of the menu, click Settings.
- Step 2:
Under Channels, click Instagram and Messenger.
- Step 3:
In the Instagram section, on the account card, click Manage.
- Step 4:
This opens the Instagram Comments screen (in the menu, Promote › Comment → Direct), already on the chosen account. This is where you create and track comment automations.
How to know it worked
The Comment → Direct screen opens with the Instagram account already selected. The same place can be found in the menu, under Promote › Comment → Direct.
If something goes wrong
The Manage button doesn't appear.
It only exists on cards in the Instagram section. Messenger pages don't have comment automation.
The screen opens, but it shows a warning that the account doesn't have permission.
The account was connected without comment permission. Go back to Instagram and Messenger, click Connect with Instagram again, and leave all permissions turned on.
Next step
Create your first comment automation in Promote › Comment → Direct.
Sign in with your Cognizy account to save your progress.
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