How to track template approval status
Check whether Meta has approved your official WhatsApp message templates, filter by status, and update the status instantly.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
After it's submitted, each template goes through Meta's review. The templates screen shows the status of each one and has a button to check for a response right away, without waiting for the automatic refresh.
Where to find it in Cognizy
Before you start
- You need an official WhatsApp number (Meta API) connected and at least one submitted template.
- Meta's review can take up to 24 hours.
Step by step
- Step 1:
At the bottom of the menu, click Settings.
- Step 2:
Under Channels, click WhatsApp Templates.
- Step 3:
Each template shows its status with Meta. Under review: Meta hasn't responded yet. Approved: it's ready to use. Rejected: it needs changes and a new submission.
- Step 4:
To see just one status, use the All statuses filter. You can also search by the template's name or text.
- Step 5:
Click Update status to check Meta for a response on templates that are still under review. Cognizy will tell you how many have changed.
- Step 6:
The template that was under review now shows as Approved and can already be used in campaigns and new conversations.
How to know it worked
The list shows the current status of each template. Approved templates show up as options in campaigns and when starting a conversation on the official WhatsApp.
If something goes wrong
The status doesn't change when I click Update status.
Meta hasn't responded yet. The review can take up to 24 hours. Try again later.
It says the status couldn't be updated right now.
Meta didn't respond to the request. Wait a few moments and click again. If it keeps happening, check whether the official number is connected under Settings › Channels › WhatsApp.
An approved template shows as Disabled.
Meta disables templates that get a lot of complaints or blocks from customers. Create a new template with more useful text for the recipient.
The template was rejected.
Edit the text and click Resend to Meta. See the step-by-step guide in How to resend a template rejected by Meta.
Next step
Use an approved template to start a conversation on WhatsApp or in a message campaign.
Sign in with your Cognizy account to save your progress.
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