How to edit, pause, or remove an Instagram or Messenger channel

1. 1
   Step 1:

   In the footer of the menu, click Settings.

   

2. 2
   Step 2:

   Under Channels, click Instagram and Messenger.

   

3. 3
   Step 3:

   On the channel card, click the three-dot button on the right.

   

4. 4
   Step 4:

   The menu shows three actions: Edit, Deactivate, and Delete. To change the name, click Edit.

   

5. 5
   Step 5:

   Under Edit channel, change the Page name to the name your team should see, then click Update. The Access token only needs to be changed if Meta asks for it — in everyday use, leave it as is.

   

6. 6
   Step 6:

   Under Default department, choose the team that receives new conversations from this channel. Only that team's members, the owner, and admins will see these conversations.

   

7. 7
   Step 7:

   To pause it, click the three dots and then Deactivate. The channel becomes Inactive: new messages stop coming into Cognizy, and nothing that already arrived is deleted. To turn it back on, click the three dots and then Activate.

   

8. 8
   Step 8:

   To remove it for good, click the three dots and then Delete. Cognizy will ask you to confirm in Delete channel. Existing conversations remain in the history, but the channel stops receiving messages.

   

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