How to set the default department for the site chat
Choose the department that receives conversations coming from the site chat, so they aren't visible to the whole team.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Without a default department, the whole team sees the site chat conversations. Once you set one, new conversations already go to that department, and only its team, the owner, and admins can see them.
Where to find it in Cognizy
Before you start
- First, create the department in .
- Only the owner and admins can change the site chat.
Step by step
- Step 1:
Open and click the Installation tab.
- Step 2:
In Default department, choose the department that should receive the site chat conversations.
- Step 3:
Click Save changes. This applies to new conversations; existing ones stay where they are.
How to know it worked
The next site chat conversations will already arrive in the chosen department.
If something goes wrong
The department doesn't show up in the list.
It hasn't been created yet. Create it in Settings › People and access › Departments and come back to this screen.
Next step
Customize the appearance of the site chat.
Sign in with your Cognizy account to save your progress.
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