How to customize the appearance of the website chat
Choose the colors, texts, photo, and screen corner for your website chat, and see the result right away.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The website chat is the little conversation window that shows up in the corner of your site. You can make it match your brand: color, title, welcome message, and position. The preview next to it shows how visitors will see it.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can change the website chat.
Step by step
- Step 1:
Open . The screen opens on the Appearance tab.
- Step 2:
In Quick Themes, click a ready-made color to get started.
- Step 3:
In Texts, write the chat title, the subtitle, and the Welcome message. In Upload image, add the photo or logo that appears in the header.
- Step 4:
If you want to adjust each color, use Custom Colors. In Screen Position, choose which corner the chat button appears in.
- Step 5:
Check the result in Live Preview, which updates with every adjustment.
- Step 6:
Click Save Changes. Anyone who already has the chat installed will see the change without touching the site.
How to know it worked
The preview shows the chat with the new colors and texts, and the chat installed on the site will now look like this.
If something goes wrong
I changed the corner, but the chat is still on the other side.
If the code is already on your site, copy the code again from the Installation tab and replace it on your site.
Next step
Install the chat on your website.
Sign in with your Cognizy account to save your progress.
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