How to create a Telegram bot and connect it
Create a bot in Telegram's @BotFather and paste the token into Cognizy to serve customers on Telegram from the same conversations inbox, with no cost per message.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Telegram is a free channel outside of Meta, good as a backup for WhatsApp. You create a bot right in Telegram, using @BotFather, and paste the token into Cognizy. The AI and your team handle the bot's messages in Serve › Conversations.
Where to find it in Cognizy
Before you start
- Only the owner and admins can manage channels.
- Have a Telegram account (on your phone or computer).
- If Telegram doesn't show up in Settings › Channels, turn it on in Settings › Company › Lab.
Step by step
- Step 1:
Open . With no bot connected, the screen shows No bot connected and the Connect a bot block.
- Step 2:
In Telegram, open @BotFather and send /newbot. It will ask for the bot's name (what customers see, like Studio Vida Leve) and then a username, which must end in "bot". At the end, it replies with the bot's token.
- Step 3:
Copy the token message and paste it into Bot token. You can paste the whole message from BotFather: Cognizy pulls out the token automatically. The token in this screenshot is just an example.
- Step 4:
Click Connect bot. Cognizy checks the token and registers the bot automatically.
- Step 5:
The bot appears in Connected bots as Active. In Default department, choose the team that will receive new Telegram conversations.
- Step 6:
To pause or remove the bot, click the three dots next to it: Deactivate stops receiving new messages, and Delete removes the bot from Cognizy. Old conversations are still kept.
How to know it worked
The bot shows as Active in Connected bots. Send a message to the bot on Telegram: it shows up in Serve › Conversations, and the AI or your team replies from there.
If something goes wrong
Invalid token appears.
Copy the message from @BotFather again, without cutting off the beginning or end. If the token was changed in BotFather, use the new one.
A message appears saying the plan's channel limit has been reached.
Your plan has a maximum number of channels. Remove an unused channel or switch plans in Settings › Plan and usage.
I want to permanently delete the bot in Telegram.
First click Delete in Cognizy. Then, in @BotFather, send /mybots, choose the bot, and follow its options.
Next step
Send a test message to the bot and reply from the conversations inbox.
Sign in with your Cognizy account to save your progress.
Sign in