Company memory
Everything that happens in Cognizy teaches the teams: the recorded meeting, the answer the team gave, the agreement made with each customer.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Everything that happens in Cognizy teaches the teams: the recorded meeting, the answer the team gave, the agreement made with each customer. The AI suggests what it learned, along with the source of each fact. Nothing goes into memory without review: once approved, agents, Izy, and marketing start using it.
Each contact also has their own memory: preferences and agreements remembered in future conversations.
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Where to find it in Cognizy