How to add photos and files for the AI to send in conversations
Upload your pricing table, menu, or a screenshot and say when to use it. The AI will start sending the file on its own in the right conversation.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Some things are easier to explain with an image: a pricing table, your storefront, a step-by-step guide. In Photos and files you store these materials and describe when each one should be used. The AI reads the description and sends the file when the customer asks about that topic.
Where to find it in Cognizy
Before you start
- Only the owner and admins can add media.
- Accepted formats: image, PDF, video, audio, and spreadsheets or documents.
Step by step
- Step 1:
Open and click the Photos and files tab.
- Step 2:
Click Add media.
- Step 3:
Under File, drag the file or click to choose it. Give it a Name your team will recognize.
- Step 4:
Under When the AI should send it, describe what the file is and in which situation it's useful. This is the text the AI uses to decide. If you'd like, add Keywords and a Default caption, which will go along with the file.
- Step 5:
Click Send.
- Step 6:
The media appears in the list. From now on, the AI can send it whenever the conversation calls for it.
How to know it worked
The media appears in the Media list, with the name and description you gave it.
If something goes wrong
The AI doesn't send the media.
Improve the text in When the AI should send it, using the words your customers actually use. Then check it in Test the AI search, on the same screen.
Next step
Test which media the AI would send for a given question.
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