How to bring a knowledge base into memory
Ask the AI to read the documents in a base and suggest the facts, decisions, and processes worth saving in the company memory.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The knowledge base answers customer questions. The company memory stores what the team and Izy need to know day to day. When you bring a base into memory, the AI reads each document and suggests what's worth saving. Nothing goes in automatically: the team approves it first. The base keeps answering the agent just like today.
Where to find it in Cognizy
Before you start
- Have a knowledge base with at least one document.
- Only the owner and admins can bring a base into memory.
- Reading uses AI credits and takes anywhere from seconds to a few minutes, depending on the size of the base.
Step by step
- Step 1:
In , click the base you want to bring into memory.
- Step 2:
On the base screen, find the Company memory card and click Bring to memory.
- Step 3:
The AI reads the documents and the card shows the progress. When it's done, it shows In memory and tells you how many suggestions are waiting for review.
- Step 4:
Open . On the To review tab, read each suggestion and approve only what's correct.
How to know it worked
The base card shows In memory and the suggestions appear in Company › Company memory, on the To review tab. Whatever you approve starts being used by Izy and the AI teams.
If something goes wrong
It shows It didn't work. Try again.
Check your AI credit balance in Settings › Plan and usage and click Bring to memory again.
The reading finished with no suggestions.
The AI didn't find anything new worth saving, or the documents are too short. You can add facts manually in Company memory, using the Add button.
I want to stop bringing the base into memory.
On the Company memory card, click Stop. New documents will stop becoming suggestions; whatever was already approved stays in memory.
A long document got cut off halfway through.
Very long documents are read up to about 60,000 characters. Split the document into smaller parts.
Next step
Review the suggestions in Company › Company memory.
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