How to test which media the AI would send
Write a customer question and see which photo or file the AI would choose to send, before it happens in a real conversation.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The AI picks the media based on the description you gave it. The test shows you that choice: you type a question the way a customer would and see which media match and with what score. It's useful for fine-tuning the description without waiting for a customer to ask.
Where to find it in Cognizy
Before you start
- Have at least one media item registered.
- The test uses AI credits.
Step by step
- Step 1:
Open . At the top of the screen is Test AI search.
- Step 2:
Write the question the way a customer would and press Enter.
- Step 3:
The result lists the matching media, from best to worst match, with each one's score. The first one is the one the AI would send.
How to know it worked
The right media appears in first place for the questions it should be sent for.
If it doesn't work
The right media didn't show up, or it came with a low score.
Edit the media and rewrite the When the AI should send it field using the words the customer uses. Then test again.
Next step
Attach the media to the knowledge base articles it helps with.
Sign in with your Cognizy account to save your progress.
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