How to generate a ready-made base with AI from a template
Choose a template for your type of business, tell us about the company, and let the AI write a complete knowledge base in just a few minutes.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Starting a knowledge base from scratch takes a lot of work. Templates bring the topics each type of business usually needs, and the AI writes the texts using your company's data. Then you just review and fix whatever's needed.
Where to find it in Cognizy
Before you start
- Only the owner and admins can create knowledge bases.
- Have a short description of the company ready: what you sell, who to, prices, and hours.
- Generation takes 2 to 5 minutes and uses AI credits.
Step by step
- Step 1:
In , click Templates.
- Step 2:
Choose the template that best matches your business and click Use template. In this example, Gym / Fitness.
- Step 3:
The window shows the Topics that will be generated. Check them and click Company data.
- Step 4:
Fill in the Company name and the Business description. The more you share (prices, hours, rules), the more accurate the text will be. Then click Generate knowledge base.
- Step 5:
The generation appears under Generations in progress, with the topic count. You can keep using Cognizy while the AI writes.
- Step 6:
When it finishes, the generation moves to the Generation history as Completed. Click View knowledge base to open the documents and review them.
How to know it worked
The new base appears in Serve › Knowledge base, with a document for each template topic. Read each one and fix prices, hours, and rules before letting the AI use it.
If something goes wrong
The generation came out as Failed.
Try again in a few minutes. If it happens again, check your AI credit balance at Settings › Plan and usage.
The text came out generic.
The AI only knows what you told it. Edit the documents with the real data, or generate again with a more complete description.
I couldn't find a template for my type of business.
Use the closest match and adjust the documents, or create the base from scratch using the New base button.
Next step
Review the generated documents and test the base's search before turning on the agent.
Sign in with your Cognizy account to save your progress.
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