How to publish the knowledge base to the help center
Publish a knowledge base so customers can look up articles on their own, on a public page for your company.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The same knowledge base the AI uses to respond can become a public help center: a page with search where customers can read articles without needing to ask. You choose which knowledge bases to publish, one at a time.
Where to find it in Cognizy
Before you start
- Only the owner and administrators can publish knowledge bases.
- A knowledge base marked as internal won't go to the help center.
- Review the documents beforehand: everything in the knowledge base becomes public.
Step by step
- Step 1:
In the menu, open .
- Step 2:
On the knowledge base card, click Publish to Help Center, the button next to the edit one.
- Step 3:
The card now shows the Help Center badge: the documents in the knowledge base are now public.
- Step 4:
The company's help center is a public page with search and a list of articles. This is the address you'll share with customers.
- Step 5:
To stop showing the knowledge base, click Remove from Help Center. The AI keeps using the knowledge base normally.
How to know it worked
The knowledge base shows the Help Center badge and its articles are visible on the public page.
If something goes wrong
The publish button doesn't show up.
The knowledge base is marked as internal. Edit the knowledge base, turn off Internal knowledge base, and try again.
Next step
Add more documents to the knowledge base to enrich the help center.
Sign in with your Cognizy account to save your progress.
Sign in