Documents (knowledge base)
It’s what the agent checks to respond: price lists, services, exchange and delivery policies, hours, addresses, and frequently asked questions.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
It’s what the agent checks to respond: price lists, services, exchange and delivery policies, hours, addresses, and frequently asked questions. You can upload files, import website pages, or write directly.
- Internal knowledge base: mark a document as internal for the AI to use behind the scenes (procedures, margins, team scripts) without ever sending it to the customer.
- Media: photos, catalogs, and videos that the AI can send in the conversation are in .
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Where to find it in Cognizy