How to update a piece of knowledge that changed
When a rule or piece of information changes, replace the item in memory with the new version so the AI stops using the old one.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Hours, prices, and rules change. If the memory keeps the old information, the AI gives wrong answers. Instead of deleting and rewriting, use This changed: the new version takes the place of the old one, and the old one stops being valid.
Where to find it in Cognizy
Before you start
- Only the owner and admins can update the company memory.
Step by step
- Step 1:
Open and click the Approved tab.
- Step 2:
Find the item that changed. The Search memory field helps when the list is long. On that item's row, click Actions.
- Step 3:
Click This changed. Edit is only for fixing a typo, and Delete removes the item.
- Step 4:
In What's current now, write the new, complete information, and click Replace.
- Step 5:
The new version appears in the approved list, in place of the old one.
How to know it worked
The Approved list shows the new information, and the AI starts responding with it.
If something goes wrong
The AI still answered with the old information.
Check whether the same information also appears in a knowledge base document. If so, update it there too.
Next step
Review what the AI suggested for memory, in the To review tab.
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