Check the data the automation filled into the contract, fix anything missing, and approve to move on to signing. Also shows how to track and cancel it.
Set up reminders in the template to notify whoever hasn't signed yet.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Contracts generated by automations arrive in Contracts as Awaiting review. You check each variable (the ones the AI pulled from the conversation come flagged for review), adjust the signer and the message, and approve it. Then you track the signature through the same list and cancel if needed.
Where to find it in Cognizy
Before you start
- ZapSign needs to be connected and the template configured.
- Whoever approves needs access to the sales module.
Step by step
- Step 1:
Open and click Awaiting review to see only the ones waiting on you. Click the contract.
- Step 2:
In Variables, check the value of each one. Those flagged Review came from the AI, and those flagged Missing have no value: fix them before approving.
- Step 3:
In Review, check the Customer signer (name and email or phone), the sending Channel, the Message (with the signing link), and the Valid until date. If you changed something, click Save review.
- Step 4:
Once everything checks out, click Approve. Cognizy creates the document in ZapSign and sends the signing link to the customer. If something's wrong with the contract, use Reject.
- Step 5:
The status changes to Sent. To track it, go back to the list: the Status column shows each stage (Viewed, Partially signed, Completed). Click Sent to see only the ones waiting for a signature.
- Step 6:
To back out of a contract that hasn't been signed yet, open it and click Cancel contract. The signing link stops working.
How to know it worked
The approved contract shows up as Sent and the customer receives the signing link. Once everyone signs, it changes to Completed; a canceled contract shows as Canceled.
Cancel contract doesn't show up.
I approved it and it shows Provider error.
ZapSign rejected the document.
Check the signer's email or phone in Review. On WhatsApp, outside the 24-hour window, sending requires a template approved by Meta.
Check if the connection token is still valid and if all variables have a value. Open the contract to see the reason and try again.
You can only cancel contracts that haven't been completed yet. A Completed contract has already been signed by everyone.
The customer says they didn't receive it.
If something goes wrong
Next step
Sign in with your Cognizy account to save your progress.
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