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How to export filtered contacts

Filter the contact list by tag, email, phone, or creation date, then download just that group as a CSV spreadsheet.

1 min readBasicUpdated on November 12, 2026

Where to find it in Cognizy

AtenderClientesContatos

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Video lesson coming soon. For now, follow the steps below.

Exporting just a slice of the list is handy for sending an email invite, checking incomplete profiles, or taking a group of customers to another tool.

Where to find it in Cognizy

AtenderClientesContatos

Open in CognizyOpens the screen in Cognizy. Sign in if asked.

Step by step

  1. Step 1:

    Open Serve › Customers › Contacts and click Filters.

  2. Step 2:

    Choose the filters: Filter by tags, Has email, Has phone or Created on. In this example, Has email is set to Yes.

  3. Step 3:

    Close the window. The list now shows only those who match the filter, and the export button changes to Export filtered, with the count in parentheses. Click it.

  4. Step 4:

    The CSV file downloads to your computer. To go back to the full list, click Clear filters.

How to know it worked

A CSV file with the filtered contacts shows up in your downloads folder and opens in Excel or Google Sheets.

If something goes wrong

The button shows Export CSV instead of Export filtered.

No filter is applied. Without a filter, the button exports the entire list.

Next step

Save a filter you use often as a contact group.

Sign in with your Cognizy account to save your progress.

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