How to track storefront visits, clicks, and sales
See how many people visited the storefront, how many reached out on WhatsApp, how much turned into sales, and what they looked for but couldn’t find.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The Results dashboard shows whether your promotion is working and where customers drop off. It also reveals what people are looking for that you still don’t offer.
Where to find it in Cognizy
Before you start
- Make sure your storefront is live and already being promoted. Without visits, the dashboard will show zeros.
Step by step
- Step 1:
Open and go to Results. Choose the time period in the selector: last 7, 30, or 90 days.
- Step 2:
Read the four numbers. Visits is who opened the storefront. WhatsApp clicks is who tapped the button on a product. Conversations are the ones that actually came in. Sales adds up the won deals that came from the storefront.
- Step 3:
In What they look for and can’t find you’ll see searches made in the storefront that didn’t return any products. It’s worth adding the product or using the word in the name or tags.
- Step 4:
In Viewed with no click you’ll find the most-viewed products that no one contacted you about on WhatsApp. Review their price, photos, and description.
How to know it worked
The dashboard shows the numbers for the selected period and changes when you switch the period.
If something goes wrong
Everything shows as zero.
There haven’t been any visits during the period yet. Check that the storefront is live and share the link. Increase the period to 30 or 90 days to see the history.
Next step
Use the day’s queue to serve people who came through the storefront.
Sign in with your Cognizy account to save your progress.
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