How to set up storefront payment, contact, stores, and policies
Add to the storefront how customers can contact you, the payment methods, store addresses, and the delivery and exchange rules.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Anyone who visits your storefront wants to know three things before buying: how to pay, how to receive the order, and who to talk to. This information appears at the top and bottom of the page and makes the purchase feel more secure.
Where to find it in Cognizy
Before you start
- Have your storefront created in .
- Connect a WhatsApp number to receive orders.
Step by step
- Step 1:
Open . In Contact and social media, choose the WhatsApp number that receives orders and fill in your social media, the Contact email and the Contact phone number.
- Step 2:
In Company, delivery, and exchanges, enter the Legal business name and explain Delivery and pickup and Exchanges and returns in your own words.
- Step 3:
In Payment, check the payment methods you accept, such as Pix, Credit card and Bank slip, and choose the Card installments.
- Step 4:
Click Save changes, in the bar at the bottom of the screen.
- Step 5:
Do you have a physical address? In Physical stores, click Add store.
- Step 6:
Fill in the store name, address, phone number, and hours, then click Save. The store appears in the storefront with buttons for directions.
- Step 7:
Check the store in the list of Physical stores.
How to know it worked
The storefront shows the contact information at the top and bottom, the payment methods, the delivery and exchange rules, and the store address.
If it doesn’t work
Orders are not arriving on WhatsApp.
Check in Contact and social media which WhatsApp number is selected and whether it is connected in Settings › WhatsApp.
Next step
Promote the storefront with the link and QR code.
Sign in with your Cognizy account to save your progress.
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