How to add a product or service
Add what the company sells, with price, description, stock, and photo, to use in deals, quotes, the storefront, and the AI’s replies.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
On this page
The catalog is the list of what the company sells. It’s where the items for deals and quotes, the storefront products, and the prices the AI shares in conversations come from.
Where to find it in Cognizy
Step by step
- Step 1:
In the menu, open and click New product.
- Step 2:
Fill in the Product name, the Description and the Price. A clear description helps the AI explain the product to the customer.
- Step 3:
In Price per, say how the price is charged: per unit, per month, per hour. Choose the Category and the Stock. Leave stock blank when there is no limit, like for a service.
- Step 4:
In Type, choose between Physical product and Service or subscription.
- Step 5:
Turn on Show in storefront for the product to appear on the public page. In Photos, click Add to upload up to 8 images. The first one is the cover.
- Step 6:
Click Create.
- Step 7:
The product is added to the list, with the category, price, and stock.
How to know it worked
The product appears in the product list and can already be selected as an item in deals and quotes.
If it doesn’t work
The product doesn’t appear in the storefront.
Open the product in Actions › Edit and check that Show in storefront is turned on.
Next step
Have lots of products? Import them all from a CSV spreadsheet.
Sign in with your Cognizy account to save your progress.
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