How to confirm, reschedule, cancel, or close out a time slot via the app
On the time slot screen, confirm the customer's check-in, reschedule, cancel, or mark it as completed or no-show.
1 min readBasicUpdated on November 12, 2026
Video lesson coming soon. For now, follow the steps below.
On this page
Each time slot has a screen with the customer, the service, the staff member, and the notes. From there you can follow the appointment from start to finish.
Step by step
- Step 1:
In Calendar, Time Slots tab, tap the appointment. The screen shows the day, time, status, customer, service, and who's attending.
- Step 2:
When the customer arrives, tap Confirm Check-in (check-in).
- Step 3:
To change the day or time, tap Reschedule, choose an open time slot, and leave the option checked to notify the customer of the change so they get the new date. Cancel Appointment frees up the slot.
- Step 4:
At the end, tap More Actions and choose Completed or No Show.
How to know it worked
The appointment status changes immediately, in the app and on the web dashboard, and it feeds into the calendar results (attendance and no-shows).
If something goes wrong
The customer didn't receive the rescheduling notification.
The notification goes out through the connected WhatsApp. Check the customer's number on their profile.
Next step
Check the calendar results on the web dashboard.
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