How to find AI replies waiting for approval
When AI suggests the reply and waits for your OK, the conversations show up in the To approve filter on the Conversations tab.
1 min readBasicUpdated on November 12, 2026
Video lesson coming soon. For now, follow the steps below.
In the mode where AI suggests and the team approves, no reply goes out without someone reviewing it. The To approve filter gathers all conversations with a reply waiting, so no one gets left without a response.
Before you start
- The number needs to be in the mode where AI suggests the reply and the team approves it.
Step by step
- Step 1:
Tap Conversations, in the bottom bar.
- Step 2:
Tap the To approve filter.
- Step 3:
The list shows only conversations with an AI reply waiting. Tap one to read the suggestion and decide.
- Step 4:
The conversation opens with the reply suggested by AI, ready for you to approve, edit, or discard.
How to know it worked
The To approve filter shows all conversations with a reply waiting. Once you handle all of them, the list is empty.
If something goes wrong
The To approve filter is empty.
There's no reply waiting right now, or the number isn't in approval mode. The mode is chosen in the web dashboard, in the number's settings.
Next step
Approve, edit, or discard the reply suggested by AI.
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