How to turn on notifications on this phone
Turn on Cognizy's notifications on your phone so you know right away when a customer message arrives or when something is waiting for your approval.
1 min readBasicUpdated on November 12, 2026
Video lesson coming soon. For now, follow the steps below.
With notifications turned on, your phone rings when a customer writes in, when a conversation becomes yours, or when the AI is waiting for your approval. The switch is per device: turn it on for every device you use.
Before you start
- Do this with your actual phone in hand: it's the one that will ask for permission.
- What to be notified about (messages, approvals, sales) is chosen on the same screen and applies to all your devices.
Step by step
- Step 1:
On the Today tab, tap your photo to open your profile, then tap Notifications.
- Step 2:
Under This Phone, tap Turn On Notifications on This Phone.
- Step 3:
Your phone will ask if Cognizy can send notifications. Tap Allow.
- Step 4:
The screen now shows Notifications On. Messages, approvals, and whatever is turned on under What to Notify will arrive on this phone.
How to know it worked
The Notifications screen shows Notifications On. Ask someone to send a test message to the business with the app closed: the notification appears on the phone.
If something goes wrong
I accidentally tapped Don't Allow.
The screen now shows Notifications Off and the Turn On in Phone Settings button. Tap it and turn on Cognizy's notifications in the device settings.
I turned it on and notifications aren't arriving.
Check that the phone isn't in Do Not Disturb or battery saver mode, and that the notification type is turned on under What to Notify.
It shows that this device doesn't receive notifications.
The device doesn't support notifications (this happens on emulators and on some devices without the store's services). Use another phone.
Next step
Choose which notifications to receive, on the same screen.
Sign in with your Cognizy account to save your progress.
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