How to filter conversations by status, channel, and number
In the Conversations tab of the app, filter by All, Mine, Queue, or To approve, choose the channel and number, or search by name, phone, or ticket.
1 min readBasicUpdated on November 12, 2026
Video lesson coming soon. For now, follow the steps below.
On this page
With lots of customers writing in, filters show only what matters right now: conversations that are yours, ones waiting for someone on the team, or AI replies that need your OK.
Step by step
- Step 1:
Tap Conversations, in the bottom bar.
- Step 2:
At the top are the filters: All, Mine (the ones assigned to you), Queue (waiting for someone on the team), and To approve (AI replies waiting for your OK).
- Step 3:
Tap a filter to see only those conversations. Here, Queue.
- Step 4:
Drag the filter row sideways and tap Channel to see just one channel or one WhatsApp number.
- Step 5:
To find a customer, tap the search bar and type the name, phone number, or ticket number.
How to know it worked
The list shows only the conversations from the chosen filter. To see everything again, tap All.
If something goes wrong
The list became empty after filtering.
No conversation matches the filter and search together. Tap Clear filters or go back to All.
Next step
Find the AI replies waiting for approval.
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