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How to connect, reconnect, or disconnect a network through the app

Connect the company's Instagram, Facebook Page, LinkedIn, TikTok, or YouTube through the app, and reconnect or disconnect whenever you need to.

1 min readBasicUpdated on November 12, 2026

Video lesson coming soon. For now, follow the steps below.

On this page

Connections is where you'll find the networks where Izy publishes posts and the service channels. The connection opens cognizy.ai in your phone's browser, using the network's own login. When access drops, the app shows Reconnect. This covers APP-050 (reconnect or disconnect).

Before you start

  • Only the owner and admins can connect networks.
  • Have the company's network login ready (for example, the business Instagram linked to the Page).

Step by step

  1. Step 1:

    Tap More and then Connections.

  2. Step 2:

    In Publishing, tap the network you want to connect (for example, Connect Instagram). The app opens cognizy.ai in the browser.

  3. Step 3:

    Log in with the network's credentials and accept the requested permissions. If Choose the account on cognizy.ai appears, pick the company's account there. You'll return to the app.

  4. Step 4:

    The account shows as Active. If it shows Connection lost or No permission, tap Reconnect and log in again.

  5. Step 5:

    To remove a network, tap it and then Disconnect. If it's used in scheduled posts, the app offers Disconnect and unlink, which removes the network from those posts.

How to know it worked

The network shows as Active in Connections and becomes available to choose in posts. Once disconnected, it disappears from the list and from unlinked posts.

If something goes wrong

It shows Creator account: Story can't be posted through the API.

Instagram creator accounts can't publish Stories through the API. Switch the account to Business on Instagram, if needed.

It shows that the plan has reached its channel limit.

Disconnect an unused channel or change your plan at More › Plan and credits.

Next step

Create the first post for the connected network.

Sign in with your Cognizy account to save your progress.

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