How to delete your account from the app
Delete your Cognizy access from the app. The deletion is permanent, and if you're the owner, it takes along any businesses that belong only to you.
1 min readBasicUpdated on November 12, 2026
Video lesson coming soon. For now, follow the steps below.
Deleting your account removes your access on all devices and can't be undone. If you're a business owner, your business is deleted along with it; to keep it, transfer ownership to someone else first from the web dashboard.
Before you start
- Download anything you need to keep (reports, contacts) beforehand.
Step by step
- Step 1:
At the bottom of Profile, tap Delete account.
- Step 2:
Read what happens: you lose access on all devices, it can't be recovered, and businesses that belong to you are also deleted.
- Step 3:
To confirm, type DELETE in the field and tap Delete permanently. If you changed your mind, tap Keep my account.
How to know it worked
The account is deleted and the app returns to the sign-in screen. You can't sign in again with the same access.
If something goes wrong
I just want to sign out of the app on this phone.
Use Sign out, at the bottom of Profile. The account keeps existing.
Next step
Contact support if you need help before deleting.
Sign in with your Cognizy account to save your progress.
Sign in