How to sync or create WhatsApp groups
Bring the groups your number is part of into Cognizy, or create a new group, to organize classes, customers, and offers.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
WhatsApp groups from your connected number appear in Cognizy after syncing. There, you give each one a purpose (class, VIP, support, offers), track members, and send posts to multiple groups at once.
Where to find it in Cognizy
Before you start
- Have your WhatsApp connected. The number needs to be part of the groups (and be an admin to change settings).
Step by step
- Step 1:
Open and click Sync groups. Cognizy fetches the groups the number is part of.
- Step 2:
The groups appear under Your groups, along with the connection, members, and conversations. Use the status, purpose, and type filters to find a group.
- Step 3:
To start a group from scratch, click Create group.
- Step 4:
Give it a Group name, a description if you want, choose the Members and click Create group. The connected number becomes admin of the new group.
How to know it worked
The groups appear under Your groups as Active. Open each one to set its purpose, check members, and turn on automations.
If something goes wrong
The sync didn't bring in any groups.
Check that WhatsApp is connected and that the number is part of the groups. On the official Meta connection, turn on Official groups (Meta) first.
A group shows as Disconnected.
The number left the group or the WhatsApp connection dropped. Reconnect the number under Settings › Channels › WhatsApp and sync again.
Next step
Send a post to multiple groups at once.
Sign in with your Cognizy account to save your progress.
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