How to track results and resend a campaign
See how many messages from a campaign were sent, delivered, read, and replied to, and resend the campaign when it makes sense.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
After a campaign goes out, its screen shows the results: how many contacts were targeted, how many messages were sent, how many arrived, how many were read, and who replied. From there, you can also resend the same campaign.
Where to find it in Cognizy
Before you start
- Have a campaign that's already been sent or is in progress.
- Only the owner, administrators, and managers can resend campaigns.
- Resending sends the messages again to all contacts in the filter and resets the campaign's numbers.
Step by step
- Step 1:
In , click the campaign you want to track. The Completed tab separates the ones that have already finished.
- Step 2:
At the top, Target Contacts, Sent and Progress show the status. The numbers in this campaign are for demonstration purposes.
- Step 3:
In Results, see what happened with the messages: how many were delivered, read, and replied to, and how many failed. For email campaigns, open and click metrics also appear.
- Step 4:
To send it again, click Resend. Cognizy will warn you, in Resend Campaign, that the messages will go out again to all contacts in the filter and that the numbers will be reset. Confirm in Resend only if that's what you want; Back closes without sending.
How to know it worked
The campaign screen shows the updated numbers. After a confirmed resend, the campaign goes back to running status and the numbers start again from zero.
If something goes wrong
Many messages failed.
Check whether the contacts' numbers have an area code and whether WhatsApp is connected. On official WhatsApp, failures are usually due to an unapproved template or a missing payment method on Meta.
Progress stopped.
Sending respects the sending hours and the pace set up to protect the number. Outside of those hours, the campaign waits and continues afterward.
I only want to send to those who didn't receive it.
Resending goes to everyone. Create a new campaign with a filter just for those contacts.
The Resend button doesn't appear.
It only exists for completed or canceled campaigns, and only for those who have permission to manage campaigns.
Next step
Create an automatic sequence to continue the conversation with those who replied.
Sign in with your Cognizy account to save your progress.
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