How to view the activity and results of automations
See how many comments came in, how many turned into Direct messages, who replied, and why some comment didn't get a reply.
2 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
The Dashboard shows the results of comment automations: from the comment to the person's reply in Direct. The Activity shows comment by comment, with what happened to each one. It's where you find out if the keyword is working well and why a Direct didn't go out.
Where to find it in Cognizy
Before you start
- Have an Instagram account connected and at least one automation turned on.
Step by step
- Step 1:
In , the Dashboard tab shows the full path: Comments received, Caught by automation, Directs sent and Replied. The numbers in this screenshot are examples.
- Step 2:
Right below, Comments and Directs per day shows the activity over the period, and Top-performing posts shows which posts bring in the most comments.
- Step 3:
Click the Activity tab to see comment by comment.
- Step 4:
Each row shows who commented, the text, and what happened. Use the filters Sent, Failed and Ignored, or search by comment or @. When a Direct fails, the row explains why and shows a Try again button.
How to know it worked
The Dashboard shows how many comments turned into conversations, and the Activity explains what happened to each comment, including the ones that didn't get a Direct.
If something goes wrong
Many comments show up as ignored.
No automation matched them. Check what people are writing and add those words to your keywords.
The Direct failed because of the 7-day window.
Instagram only allows replying in Direct to a comment made within the last 7 days. Turn on the automation before publishing the post.
It shows that the connection with Instagram expired.
Reconnect the account in Settings › Channels › Instagram and Messenger and click Try again on the failed comments.
Instagram limited the sending.
This happens when too many Directs go out in a short time. Wait and try again later; the comments stay saved.
Next step
Adjust the automation's keywords based on what people are commenting.
Sign in with your Cognizy account to save your progress.
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