How to turn on, pause, or duplicate an automation
Turn on and pause your Instagram comment automations, edit the text, or duplicate a ready automation for another post.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Each comment automation has a card on the Automations tab. From there, you can turn it on when the post goes live, pause it when the campaign ends, fix the text, and copy an automation that worked to use on another post.
Where to find it in Cognizy
Before you start
- Have at least one automation created.
- Only the owner and administrators can change automations.
Step by step
- Step 1:
In , click the Automations tab. Each card shows which posts it applies to, what triggers it, and the automation's numbers.
- Step 2:
To stop it without losing anything, turn off the card's switch (Pause). The automation is kept as Paused.
- Step 3:
To turn it back on, flip the switch again (Turn on). The automation takes effect right away and the card shows On.
- Step 4:
In the card's Actions button, you'll find the other options: Edit opens the automation so you can change the text; Duplicate creates a draft copy, handy for using on another post; View activity shows its comments.
How to know it worked
The card shows the automation's status: On, Paused, or Draft. The copy created by Duplicate appears in the list as a draft, with "(copy)" in the name.
If something goes wrong
"Couldn't change the status" appears.
Try again. If it keeps happening, check whether the Instagram account is still connected in Settings › Channels.
I turned it on and it doesn't trigger.
Check whether the account is receiving comments (a notice at the top of the screen) and see the reason for each comment in the Activity tab.
Two automations apply to the same comment.
Only one automation triggers per comment. Use different keywords, or limit each automation to chosen posts.
Next step
See the automation results in the Dashboard and Activity tabs.
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