How to update your name and photo
Update your name and add a photo so your teammates can recognize you in conversations, tasks, and notifications.
1 min readBasicUpdated on November 12, 2026
Where to find it in Cognizy
Video lesson coming soon. For now, follow the steps below.
Your name and photo appear to the team throughout Cognizy: on who is handling a conversation, who is responsible for a task, and in notifications. Each person manages their own profile.
Where to find it in Cognizy
Before you start
- The photo must be JPEG, PNG, or WebP, up to 5 MB.
Step by step
- Step 1:
Click your name at the bottom of the menu and open Profile. To add or change the photo, click Add photo and choose the image on your computer.
- Step 2:
In Personal information, update the Full name. The email, organization, and role appear for reference only.
- Step 3:
Click Save changes. The button appears as soon as you change the name; to cancel, use Discard.
How to know it worked
The new name and photo appear at the bottom of the menu and for the whole team.
If something goes wrong
I want to change my login email.
The email can't be changed on this screen. Contact Cognizy support.
Next step
Change your password and enable two-step verification.
Sign in with your Cognizy account to save your progress.
Sign in